So you placed an order. You've been bragging to your friends about this dope wine. What's next?
1. You will receive an order confirmation email with your order summary.*
2. As soon as your order ships from the warehouse, you will receive a shipping confirmation email with your tracking information.
3. PLEASE TRACK YOUR PACKAGE!!! TRACK IT! TRACK IT! TRACK IT!
4. THE CARRIER WILL ATTEMPT YOUR DELIVERY A MAXIMUM OF 3 TIMES. 3 TIMES! AFTER THOSE 3 DELIVERY ATTEMPTS, YOUR PACKAGE WILL BE SENT BACK TO THE WAREHOUSE.**
*Please ensure your email address is correct, otherwise, you will not receive the order and shipping confirmation emails.
** If delivery is attempted 3 times with no success, or if you fail to retreive your package at the carrier depot by the stated deadline, the shipping fee will NOT be refunded to the customer.
A Word on Shipping Rates
Wine shipping is E-X-P-E-N-S-I-V-E!!! And quite frankly, it should probably cost more than it already does. It's a logistical nightmare! Each bottle weighs around 3 pounds each. Do the math! We're doing our best to offer the most competitive rates we possibly can. We're not owned by any large behemoth wine corporations. We can't offer free shipping. We're trying our best to figure out this puzzle, but it is going to take some time. Thank you for being patient with us.
If a package gets returned to us after three failed delivery attempts, we can only re-ship the wine upon payment of a re-shipping fee. If you do not understand why, please read the paragraph above this one. If you feel like going full blown Karen on us, just shoot us an email and hopefully we'll work something out. But hey, we are giving you 3 shipping attempts. Pay attention to your tracking info.
Important Compliance Requirements
UPS and other carriers we might occasionally use can only deliver wine to customers who are 21 years or older.
Important COVID Update
UPS and FedEx declared that in order to protect their workers and customers, they no longer require a signature on delivery. This does not mean they will drop a wine box at your door. UPS delivery workers will make sure the person receiving the wine is 21 years or older, and will ask for his/her name - only then do they deliver the package.